FAQs

Frequently Asked Questions

CARE & WASHING

How do I care for my beach towels, ponchos and bags?

Towels

Wash all your towels before use using a warm or cold wash. Our towels are created to last, so they can be thrown safely in the dryer if needed.

Bags

Our neoprene bags can be easily washed in a warm/cold wash and they will spring back once dry. Line-dry only, do not put them in the dryer.

Our waterproof bags, that come with the kids' sand-free ponchos, can be wiped down using a damp cloth. Do not wash in the washing machine.

 

PAYMENTS

What method of payment do you use?

We accept credit cards, PayPal, Apple Pay, Shop Pay and Google Pay. We also accept Afterpay, so you can buy now and pay later. All currency is in AUD.

 

SHIPPING

How much is shipping?

Standard shipping within Australia is at a flat rate of $9.95 per order. Express shipping within Australia is at a flat rate of $14.95 per order. We offer free standard shipping on all orders over $100.

How long does shipping take?

If sending within NSW, orders should appear at your door between 2-5 business days. If sending interstate, orders can take up to 3-6 business days to be shipped to you. Please note these delivery times may vary due to unforeseeable circumstances (like COVID lockdowns).

Do you provide international shipping (outside of Australia)?

We do not yet provide shipping outside of Australia through the website at this time.

 

RETURNS

What is your returns policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We provide exchange on swimwear if the swimwear is an incorrect size. Please contact us on hello@summerseekers.com.au with your reason for exchange and we will instruct you on the exchange process.

Click here for our full Refund Policy.

  

EVERYTHING ELSE

Do you provide wholesale/dropshipping?

We sure do! It is only available on our beach towels, kids ponchos and neoprene beach bags. Get in touch here.

 

Where should I direct my press enquiries?

We'd be honoured to be featured! Send us an email at hello@summerseekers.com.au with your publication in the subject line. Or DM us through our social media channels.

 

Still have a burning question? Contact us here.